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Oh My Nails
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Terms of Service

Effective date: May 18, 2026

These Terms of Service apply to your use of services provided by Oh My Nails! (“we”, “us”, “our”), including bookings, in-salon services, and SMS/voice communications with our AI booking assistant.

Booking and appointments

Appointments may be requested by phone, text message, or through our booking partner Vagaro. All requested bookings are subject to availability and confirmation by Oh My Nails!. We may require a card on file to hold an appointment, in line with our standard booking policy.

SMS communications

Oh My Nails! uses an AI-powered booking assistant operated by KlevaCore LLC (KlevaVoice) to respond to phone calls and text messages sent to our business phone number.

You consent to receive SMS messages from Oh My Nails! in either of two ways:

  1. Verbal consent during a phone call. When you call our business number, you may speak with our AI voice agent. The agent may offer to send you a text (e.g., a booking link or service information). Before any SMS is sent, the agent reads this disclosure: “Would you like me to text you a booking link? If yes, by confirming you’ll receive SMS replies from Oh My Nails! at this number. Message and data rates may apply. Reply STOP to opt out or HELP for help.” Your verbal “yes” is your consent and is logged with timestamp and your phone number.
  2. Texting our number first. If you send a text message to our published business phone number, you consent to receive an SMS reply from us. The first AI reply includes the full SMS disclosure (message frequency, carrier rates, STOP/HELP keywords, and links to Privacy and Terms).

Message types

SMS messages from this number are limited to:

  • Replies within an active conversation you started;
  • A booking link or service information after you have given verbal consent on a call;
  • A confirmation message once your appointment is approved.

We do not send marketing, promotional, or bulk text messages from this number. Appointment reminders are sent separately by our Vagaro scheduling system under Vagaro’s own messaging program.

Message frequency and carrier rates

Message frequency varies based on your conversation. Standard message and data rates from your wireless carrier may apply. Oh My Nails! and KlevaCore LLC are not responsible for charges imposed by your carrier.

STOP and HELP

You can opt out of SMS at any time by replying any of the following: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT, REVOKE. You will receive one confirmation message that you have been opted out, after which no further messages will be sent.

Reply HELP or INFO at any time to receive a help message.

Privacy

Mobile phone numbers and SMS consent data are never shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for full details.

Service availability

We aim to keep the AI booking assistant available at all times, but cannot guarantee uninterrupted service. You can always call or visit the salon directly.

Acceptable use

You agree to use the SMS service only for legitimate booking and service inquiries. Abusive, unlawful, or harassing messages are not permitted.

Disclaimers

The AI booking assistant provides best-effort responses based on available information. Final confirmation of any appointment requires manual approval by Oh My Nails!.

Contact

Oh My Nails!
San Antonio, TX
Phone / Text: (726) 600-3200
Email: mail@ohmynails.us

SMS service operated by KlevaCore LLC. Technical contact: support@klevacore.com

Changes

We may update these Terms from time to time. The “Effective date” at the top will reflect the most recent revision.